Ameyo launches KYC Video Engagement Platform
Allows businesses to eliminate Video KYC completion drop-offs by 20 percent and eliminate operational cost by up to 90%.
Ameyo, a provider of Omnichannel Customer Experience Technology, today announced the introduction of KYC-based video for businesses to remove the need for physical KYC following the new RBI guidelines released in January 2020.
Ameyo’s KYC video is an end-to-end solution with omnichannel programming capabilities and encourages consumers to complete the KYC process, allowing brands to reduce drop-offs by 20%. Ameyo has 15 + years of experience delivering customer service solutions to more than 2,000 brands across 60 + countries, including HDFC Bank, Motilal Oswal Securities, Jana Small Finance Bank, India First Life Insurance and HDFC ERGO.
As a PCI DSS Compliant and ISO 27001 accredited business, Ameyo’s Video KYC solution uses enterprise-grade protection such as AES 256 Encryption, which enables banks, NFBCs and Mobile Wallets to be 100% compliant with RBI guidelines.
“Video KYC is an incredibly important aspect of the customer’s on-board experience,” says Bishal Lachhiramka, Co-founder & CEO of Ameyo. Bishal further points out how “Ameyo’s Video KYC brings to its customers the experience of thousands of interaction cases and the capacity of Secure Enterprise to eliminate drop-offs in the KYC process.”
With its Video KYC platform, Ameyo will reduce the customer onboard cycle from the current 5-7 days to less than 3 minutes, making it easy for FinTechs and Mobile Wallets to connect customers from remote locations immediately.
“The latest pandemic has led companies to harness technology and turn business models into remote ones. Ameyo’s Video KYC solution will not only help businesses and businesses become RBI regulatory compliant, but will also allow faster remote customer entry,” says Sachin Bhatia, Co-founder, and Global Sales and Marketing Head, Ameyo.
With a video-based customer recognition process, companies can reduce their operational costs by up to 90% by reducing travel and documentation costs for field agents. The robust monitoring dashboard of Ameyo will ensure an effortless verification process. The verification officer or auditor should be able to see in their dashboard all KYC requests which can then be handled and prioritized.